Privacy Policy

Last Updated: 3 August 2026

At Vibrant Mind – Mind Body Health, your privacy is important to us. We understand that seeking healthcare involves sharing personal and sensitive information, and we are committed to treating that information with the utmost care, confidentiality and respect.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and your rights in relation to your information.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As we also provide consultations to clients in Australia, we aim to handle personal information in accordance with the principles of the Australian Privacy Act 1988, where applicable.

This policy applies to all clients, prospective clients and visitors to www.vibrant-mind.com.

Who We Are

Vibrant Mind – Mind Body Health provides evidence-informed healthcare services including naturopathic medicine, nutritional therapy, clinical hypnotherapy, cognitive behavioural therapy (CBT), functional medicine testing, health and wellness education, and online and in-person consultations.

Contact:
Rachel Marley
Email: [email protected]
Website: www.vibrant-mind.com

What Information We Collect

Personal information including your name, date of birth, address, email address, telephone number and emergency contact details where relevant.

Health information including medical history, symptoms, lifestyle information, dietary information, medications, supplements, laboratory and functional medicine test results, consultation notes and treatment recommendations.

How We Collect Your Information

· When you book an appointment

· Through health questionnaires and online forms

· During consultations

· By email or telephone

· When you subscribe to our newsletter

· When you request functional laboratory testing

· When you visit our website

· From another healthcare practitioner with your consent

Why We Collect Your Information

· Provide healthcare services

· Develop personalised treatment plans

· Arrange appointments and communicate with you

· Process payments

· Arrange functional laboratory testing

· Maintain accurate clinical records

· Send newsletters where you have subscribed

· Meet legal and professional obligations

· Improve our services

Our Legal Basis for Processing

We process your personal information where you have given consent, where it is necessary to provide the healthcare services you have requested, where we have a legal or professional obligation to keep clinical records, and where processing is necessary for the provision of healthcare involving Special Category Data.

Sharing Your Information

We never sell your personal information. Where necessary, we may share relevant information with trusted third parties including functional laboratory providers, secure payment providers, practice management or booking software, secure email marketing platforms, and other healthcare professionals involved in your care (with your consent unless otherwise required by law). We only share the minimum information necessary.

International Clients and Data Transfers

We provide consultations to clients in the United Kingdom, Australia and, where appropriate, other countries. Some trusted service providers may securely process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to protect your personal information.

Email Marketing

If you subscribe to our newsletter, we may send educational resources, health information, practice updates and occasional information about our services. You can unsubscribe at any time using the unsubscribe link or by contacting us.

Cookies

Our website may use cookies to improve functionality, analyse website traffic and enhance your browsing experience. You can manage cookie preferences through your browser settings.

How We Protect Your Information

We use reasonable technical and organisational measures to protect your information, including secure electronic systems, password protection and trusted service providers.

How Long We Keep Your Information

Clinical records are retained for the period required by applicable legal, regulatory and professional obligations. When personal information is no longer required, it is securely deleted or destroyed.

Your Rights

· Access your personal information

· Request correction of inaccurate information

· Request deletion where legally permitted

· Restrict or object to processing

· Withdraw consent where applicable

· Request a portable copy of your information

· Lodge a complaint with the relevant privacy regulator

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the matter. UK clients may contact the Information Commissioner's Office (ICO). Australian clients may contact the Office of the Australian Information Commissioner (OAIC), where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices. The most current version will always be available on our website.